一絲不茍地執行清潔標準,是每位同事的責任。所到之處均予清潔,包括前堂和后堂。下面是第一范文網的小編為你們整理的內容,希望你們能夠喜歡
豪華酒店標語
1.Thinking of you! 全心為你!
2.我們是專為紳士和淑女服務的紳士和淑女
We are the gentleman and the virtuous young woman who serves for the gentleman and the virtuous young woman
3. 笑臉迎人,親切招呼每位客人。以熱情有禮,和藹可親的態度與客人交談。盡可能用客人的名字來稱呼對方。緊記用適當的言辭,避免使用俗語和酒店術語。
Smile and greet every guest. Speak to the guest in a warm, friendly and courteous manner. Use their name as often as possible. Always use appropriate vocabulary. Avoid slang and hotel jargon.
4. 感謝客人光臨,親切地向客人說再見,令他們臨離開之前對酒店留下溫馨難忘的好印象。
Thank the guest for their business and bid them a fond farewell. Make their last impression of the hotel warm and positive.
5. 預先估計客人的需要,靈活配合。貫徹"主動待客"的原則,留心客人的神態,查顏辨色,以提供體貼周到的服務,令客人喜出望外。
Anticipate guest needs and be flexible In responding to them. Practice "Proactive Hospitality". Pick up on non-verbal cues to initiate personalized service and delight all guests.