Under the sea   Period 6　Listening，Speaking and Writing

actual result：not_stated_although_the_tourist_probably_would_not_get_another_tour_or_a_refund.

dialogue 2result wanted：a_full_refund.actual result：a_full_refund.

dialogue 3result wanted：a_full_refund.actual result：a_refund_of_half_the_fare.　　3.listen to the expressions that each customer used to make his/her complaint.complete the sentences.dialogue 1(1)i'm sorry but ______ with the tour.(2)well，it was ______ outside...my two kids ______.dialogue 2(1)yes，the whales were awesome but ______.(2)i'm sorry but ______.i now have to make another airline booking and i have no idea whether there'll be any seats available.____________.dialogue 3(1)excuse me，the tour ____________ and we'd ____________ please.(2)____________ as we're visitors to this area and we're leaving tomorrow morning.(3)well，actually，____________.keys：dialogue 1：we weren't very happy；so wet we couldn't go；are very disappointeddialogue 2：i'm feeling very annoyed；that's not good enough；i'd like a full refunddialogue 3：wasn't what my husband and i had expected；like a refund；i'm afraid that's no good for us；we'd like a full refund4.listen to the first dialogue and fill in the missing words.tour guide：i'm sorry but we ______ ______ the weather and you ______ ______ whales.angela：well.i'm afraid that's not ______ ______.i'd like to talk to the manager.tour guide：i'm sure that won't ______ ______ ______ ______.i know he'll ______ with me.the ______ is that you ______ ______ whales.keys：can't control；did see；good enough；do you any good；agree；fact；did see�魋tep 3　speakingwork with your partner，make up dialogues for the following situations.use expressions like the ones in the box.perform them for the whole class.situations：1.you missed your flight because you think that it was not announced over the loudspeaker.complain to an airline official.2.the fish you ordered tastes terrible.complain to the manager of the restaurant.3.the trousers the tailor made for you are too short.complain to the tailor.�魋tep 4　writingwrite a short dialogue you made up above down.