Great women and their achievements教案

完成時間：14分鐘難度：   i consider myself something of an expert on apologies. a quick temper has provided me with plenty of opportunities to make them. in one of my earliest   21  , my mother is telling me, "don't  watch the   22   when you say, “i'm sorry”.hold your head up and look at the person in the   23  , so he'll know you mean it."   my mother thus made the key point of a successful apology: it must be direct. you must never 24   to be doing something else. you do not look through a pile of letters while apologizing to a   person   25   in position after blaming him or her for a mistake that turned out to be your fault. you do not apologize to a hostess, whose guest of honor you treat   26   , by sending, flowers the next day without mentioning your bad manners.   one of the important things you should do for an effective apology is readiness to   27   the responsibility for our careless mistakes. we are used to making excuses, which leaves no   28  for the other person to forgive us. since most people are open-hearted, the no-excuse apology leaves both parties feeling   29   about themselves. that, after all, is the purpose of every apology. it   30      little whether the apologizer is wholly or only partly at fault: answering for one's actions encourages others to take their share of the blame.     21. a. dreams            b. courses             c. memories           d. ideas     22. a. side              b. ground             c. wall              d. bottom     23. a. mind               b. soul                c. face               d. eye     24. a. pretend             b. forget       c. refuse        d. expect