A Christmas Carol教案

vi. and above all, have fun!1.      the purpose of recording themselves when practicing speaking is ________.a.     to improve their speakingb.     to record their own progressc.     to encourage others to followd.     to compare themselves with others2.      in the author’s opinion, which of the following is the most important for learning english?a. speaking.    b. pleasure    c. intuition    d. vocabulary3.      it is implied in the passage that _______ is helpful when learning english.a. body language      b. a good material    c. a good friend       d. a proper dictionary4.      according to the passage, one should _______ when learning english.a.     always work with other peopleb.     be able to guess everything newc.     often review what he has learnedd.     take little notice of grammarwhen a consumer finds that something he or she bought is faulty or in some way does not live up to what the producer says for it, the first step is to present the warranty (保單) , or any other records that might help, at the store of buying. in most cases, this action will produce results. however, if it does not, there are various means the consumer may use to gain satisfaction.a simple and common method used by many consumers is to complain (投訴) directly to the store manager. in general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. in such a case, it is usually settled in the consumer’s favour, taking it as true that he or she has a just right.consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in the letter.complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. if this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong rather than by making general statements. for example, “ the left speaker does not work at all and the sound coming out of the right one is unclear” is better than “ this stereo (立體音響) does not work.”