A Christmas Carol教案

the store manager may advise the consumer to write to the producer. if so, the consumer should do this, stating the complaint as politely and as firmly as possible. but if a polite complaint does not achieve the expected result, the consumer can go a step further. he or she can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumer’s rights.1.      when a consumer finds what he bought has a fault in it, he should first _______.a.     complain personally to the managerb.     show something provable in written form to the storec.     threaten to take the matter to courtd.     write a firm letter of complaint t the store2.      if a consumer wants a quick settlement of his problem, it’s better to complain to _______.a. a shop assistant      b. the producerc. a public organization   d. a store manager3.      the most effective complaint about what was bought can be made by _______.a.     explaining exactly what is wrong with itb.     saying firmly it is of poor qualityc.     asking politely to change itd.     showing the fault of it to the producer4.      the passage tells us ________.a.     how to make the complaint have a good effectb.     how to settle a consumer’s complaintc.     how to avoid buying something wrongd.     how to deal with complaints from consumersiv. 短文改錯dear editor,some years ago, my hometown was used to be a beautiful place1. _________thick trees and grass can be seen all over the hills,2. _________as time going on, people destroyed almost the whole3. _________forests grow more crops. to make matters worse, people let their4. _________cattles eat up the grass. so, you can only see wasteland 5. _________instead green forests now. as a result, when it rains, the 6. _________soil is washed down the hills and in the rivers. strong winds also7. _________blow away the valuable soil lie on the top of the fields.8. _________i do hope all the people will take good care of the forests9. _________and plant more trees to improve our living conditions better.10. _________v. 書面表達假如你是一位導游，原定今天下午帶外賓去農(nóng)村參觀，由于下雨參觀活動延至明日。請你用英語口頭通知今天新的活動安排。內(nèi)容要點如下：